Responsible Gaming
Our Commitment to Responsible Gaming
At Concept Virtuel, we are committed to promoting responsible gaming practices. Sports betting should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
Age Verification
All users must be at least 18 years of age or the legal age of majority in their province to access our platform. We strictly enforce age restrictions and reserve the right to verify your identity at any time. If you are under the legal age, you are not permitted to place bets or use our services.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Gambling more than intended or for longer periods
- Chasing losses by betting more money to recover what you've lost
- Hiding your gambling activities from friends or family
- Borrowing money to gamble or pay off gambling debts
- Neglecting work, school, family, or personal responsibilities due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Gambling as a way to escape problems or relieve stress
- Lying about the amount of time or money spent gambling
- Feeling anxious or depressed when not gambling
- Unsuccessful attempts to cut down or stop gambling
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Features
Concept Virtuel offers several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, monthly)
- Loss Limits: Define a maximum amount you are willing to lose over a set period
- Reality Checks: Receive periodic reminders during your gaming sessions showing your time and money spent
- Session Limits: Set time restrictions on your betting sessions
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
- Account Pause: Temporarily suspend your account for a cooling-off period
For assistance setting up any of these tools, please contact our support team.
Support Organizations in Canada
If you or someone you know is struggling with problem gambling, help is available:
Canadian Resources
-
Responsible Gambling Council
www.responsiblegambling.org
Provides evidence-based information and resources for Canadians -
Gamblers Anonymous
A peer-support fellowship offering free meetings across Canada for those struggling with problem gambling -
Problem Gambling Institute of Ontario
Offers counseling and support services for Ontario residents
International Resources
-
National Council on Problem Gambling (USA)
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 -
GamCare (United Kingdom)
www.gamcare.org.uk -
GamStop (United Kingdom)
www.gamstop.co.uk
National self-exclusion scheme -
Gambling Help Online (Australia)
www.gamblinghelponline.org.au
If You Need Help
If you believe you have a problem with gambling, please reach out for support. Speaking with a counselor or joining a support group can make a real difference. There is no shame in seeking help — problem gambling is a recognized issue and recovery is possible.
Remember: Gambling should only ever be an affordable form of entertainment. If it's affecting your financial stability, mental health, or relationships, it's time to seek help.